Normal query return results, where some fields need to be duplicated in order to show all the data. Whereas crosstab query allows you to group the query result in such a way where there is no duplicate value present and the result is easier to read and decode.
Here's an example of both normal and crosstab query
So learn how can you convert the normal query into the crosstab query.
Now you can see that a crosstab row has been added to the bottom criteria pane.
Crosstab Row will help in specifying which fields will appear as row headers and which field will appear as row headers.
Whereas Total Row allows you to specify how the results will be grouped as well as any expressions/functions to apply to a given field.
In the shown example, the Ship City field is the row header and the Order Date field is the column header.